Former U.S. Secretary of Defense Donald Rumsfeld statement from 12 February 2002, Department of Defense news briefing.
RCA Universal Concepts
Before discussing RCA’s fifth and sixth steps I’ll again share the figure I include with my April article. Successful RCA includes eight primary elements. Figure 1 illustrates the primary RCA process steps, with Steps 5 & 6 highlighted.
Fig 1. Common elements shared by effective RCA processes.
Steps 1 through 4 Refresher:…READ MORE