Former U.S. Secretary of Defense Donald Rumsfeld statement from 12 February 2002, Department of Defense news briefing.
RCA Universal Concepts
Before discussing RCA’s third and fourth steps I’ll again share the figure I include with my March article. Successful RCA includes eight primary elements. Figure 1 illustrates the primary RCA process steps.
Fig 1. Common elements shared by effective RCA processes.
Steps 1 & 2 Refresher. Define the Problem and…